NTT DOCOMO and StarHub Collaborate to Enhance Roaming Services
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 22 hours ago
0mins
Should l Buy NOW?
Source: Businesswire
- Industry First Collaboration: NTT DOCOMO, StarHub, and ServiceNow have launched an autonomous roaming solution using ServiceNow CRM to accelerate the identification and resolution of roaming issues, aiming to enhance connectivity reliability for travelers worldwide, marking the establishment of the first inter-carrier automated operational model in the industry.
- Automation Enhancements: Since 2021, DOCOMO has eliminated manual intervention through Zero-Touch Operation (ZTO) technology, and is now extending this automation to inter-carrier operations with StarHub and ServiceNow, significantly improving fault recovery speed and reducing the need for manual support.
- Real-Time Fault Resolution: The new solution transforms manual processes into autonomous workflows that coordinate roaming fault resolution in real time, enhancing operators' visibility into network status and enabling faster issue detection and resolution, thereby improving service quality for travelers globally.
- Standardized Operational Goals: This collaboration aims to achieve higher service quality and fewer service interruptions, promoting industry standardization and enhancing the reliability of international roaming services, ultimately providing travelers with a better connectivity experience.
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Analyst Views on NOW
Wall Street analysts forecast NOW stock price to rise
32 Analyst Rating
30 Buy
2 Hold
0 Sell
Strong Buy
Current: 108.010
Low
172.00
Averages
222.81
High
263.00
Current: 108.010
Low
172.00
Averages
222.81
High
263.00
About NOW
ServiceNow, Inc. provides an artificial intelligence (AI) platform for business transformation. The Company’s AI platform connects people, processes, data, and devices to increase productivity and maximize business outcomes. Its intelligent platform, the Now Platform, is a cloud-based solution that helps enterprises and organizations across public and private sectors digitize workflows. The workflow applications built on the Now Platform are organized into four primary areas: Technology, CRM and Industry, Core Business and Creator. Its products include IT Service Management, IT Operations Management, HR Service Delivery, ServiceNow AI Agents, AI Experience, Build Agent, ServiceNow AI Control Tower, AI Agent Fabric, RaptorDB, Workflow Data Fabric, Workplace Service Delivery, ServiceNow Platform Encryption, Telecommunications Service Operations Management, and others. The Company also offers identity security, helping organizations secure access across the enterprise.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Industry First Collaboration: NTT DOCOMO, StarHub, and ServiceNow have launched an autonomous roaming solution using ServiceNow CRM to accelerate the identification and resolution of roaming issues, aiming to enhance connectivity reliability for travelers worldwide, marking the establishment of the first inter-carrier automated operational model in the industry.
- Automation Enhancements: Since 2021, DOCOMO has eliminated manual intervention through Zero-Touch Operation (ZTO) technology, and is now extending this automation to inter-carrier operations with StarHub and ServiceNow, significantly improving fault recovery speed and reducing the need for manual support.
- Real-Time Fault Resolution: The new solution transforms manual processes into autonomous workflows that coordinate roaming fault resolution in real time, enhancing operators' visibility into network status and enabling faster issue detection and resolution, thereby improving service quality for travelers globally.
- Standardized Operational Goals: This collaboration aims to achieve higher service quality and fewer service interruptions, promoting industry standardization and enhancing the reliability of international roaming services, ultimately providing travelers with a better connectivity experience.
See More
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- Efficiency Boost through Automation: Since 2021, DOCOMO's implementation of Zero-Touch Operation (ZTO) has accelerated fault recovery, and the new solution is expected to further reduce issue resolution times, thereby improving customer satisfaction and trust.
- Standardized Processes Reduce Delays: The new model leverages AI and data workflows to provide real-time fault information, enabling operators to quickly identify issues, which reduces delays associated with traditional manual processes and enhances service quality and market competitiveness.
- Global Commercialization Goals: The three companies aim to launch this solution in the second half of the year, intending to improve the reliability of international roaming services through a standardized inter-carrier operational model that meets travelers' demands for seamless connectivity.
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- Stock Split Impact: ServiceNow recently completed a 5-for-1 stock split, making its shares more affordable; despite a 28% decline year-to-date, this move may attract more investor interest.
- Subscription Revenue Growth: The company reported fourth-quarter subscription revenue of $3.5 billion, a 21% year-over-year increase, highlighting its strong performance amid enterprise investments in artificial intelligence, further solidifying its market position.
- Strong Cash Flow Performance: ServiceNow achieved a non-GAAP free cash flow margin of 57%, indicating its ability to effectively convert revenue growth into cash flow, enhancing financial stability.
- Optimistic Future Outlook: Management guided for first-quarter subscription revenue between $3.65 billion and $3.655 billion, implying approximately 21.5% year-over-year growth, demonstrating sustained strong growth potential.
See More
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- Significant Revenue Growth: ServiceNow's fourth-quarter subscription revenue reached $3.5 billion, a 21% year-over-year increase, highlighting the company's strong growth potential in the digital workflow sector despite a 28% decline in stock price year-to-date.
- Outstanding Cash Flow Performance: The company's non-GAAP free cash flow margin stood at 57%, indicating its ability to effectively convert revenue into cash flow, thereby enhancing its capacity for future investments.
- Accelerated AI Product Development: ServiceNow's Now Assist product surpassed $600 million in annual contract value, with AI control tower deal volume nearly tripling, reflecting strong enterprise demand and market acceptance for AI solutions.
- Stock Buyback Program: The company repurchased nearly $600 million in stock during Q4 and authorized a $5 billion buyback program in January, signaling management's confidence in the stock while potentially enhancing shareholder returns.
See More
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- Market Reaction: James van Geelen from Citrini Research noted on Bloomberg's podcast that OpenAI is mimicking Palantir's high-touch integration model, suggesting that Palantir's long-term investment thesis is validated, potentially boosting market confidence.
- Economic Outlook: Citrini envisions a scenario by 2028 with 10% unemployment and a 40% drop in the S&P 500, and although the catastrophic outcome has only a 10-15% chance, the market is reacting strongly, indicating unease about the future.
- Prediction Market: Kalshi has launched a prediction market on the “Citrini Scenario,” currently trading at an 11.6% probability with $367,000 in volume, reflecting investor concern and uncertainty regarding future economic conditions.
- Market Misunderstanding: Despite Palantir's stock falling nearly 14% year-to-date, Citrini argues that the market fundamentally misunderstands its moat, which could lead to significant mispricing in the future.
See More
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- Industry First Collaboration: NTT DOCOMO, StarHub, and ServiceNow have launched an autonomous roaming solution using ServiceNow CRM to accelerate the identification and resolution of roaming issues, aiming to enhance connectivity reliability for travelers worldwide, marking the establishment of the first inter-carrier automated operational model in the industry.
- Automation Enhancements: Since 2021, DOCOMO has eliminated manual intervention through Zero-Touch Operation (ZTO) technology, and is now extending this automation to inter-carrier operations with StarHub and ServiceNow, significantly improving fault recovery speed and reducing the need for manual support.
- Real-Time Fault Resolution: The new solution transforms manual processes into autonomous workflows that coordinate roaming fault resolution in real time, enhancing operators' visibility into network status and enabling faster issue detection and resolution, thereby improving service quality for travelers globally.
- Standardized Operational Goals: This collaboration aims to achieve higher service quality and fewer service interruptions, promoting industry standardization and enhancing the reliability of international roaming services, ultimately providing travelers with a better connectivity experience.
See More
Tri-Party Collaboration Enhances International Roaming Services
- Industry First Collaboration: NTT DOCOMO, StarHub, and ServiceNow have jointly developed the first inter-carrier automated roaming solution on the ServiceNow AI platform, significantly enhancing connectivity reliability for international travelers through real-time fault resolution coordination.
- Efficiency Boost through Automation: Since 2021, DOCOMO's implementation of Zero-Touch Operation (ZTO) has accelerated fault recovery, and the new solution is expected to further reduce issue resolution times, thereby improving customer satisfaction and trust.
- Standardized Processes Reduce Delays: The new model leverages AI and data workflows to provide real-time fault information, enabling operators to quickly identify issues, which reduces delays associated with traditional manual processes and enhances service quality and market competitiveness.
- Global Commercialization Goals: The three companies aim to launch this solution in the second half of the year, intending to improve the reliability of international roaming services through a standardized inter-carrier operational model that meets travelers' demands for seamless connectivity.
See More
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- Stake Acquisition: Lightspeed Management Company purchased 7,340,475 shares of Kodiak AI in Q4 2026 for approximately $80.16 million, representing 5.74% of the fund's 13F reportable AUM, indicating strong conviction in the company's future prospects.
- Market Performance: As of February 27, 2026, Kodiak AI's stock price stood at $8.40, reflecting a 5.66% increase since its public debut in September 2025, outperforming the S&P 500 by 1.51 percentage points during the same period, showcasing market confidence in its growth.
- Company Overview: Kodiak AI specializes in autonomous driving solutions for commercial and defense applications, leveraging a proprietary multi-sensor architecture to deliver scalable AI navigation in complex environments, targeting commercial transport, defense contractors, and industrial fleet operators.
- Investment Outlook: Despite being a smaller player in the self-driving sector, Kodiak AI has garnered industry attention, with Northland naming it a top pick for 2026 with a price target of $17, reflecting expectations for significant growth potential in the autonomous trucking industry.
See More
