Five9 Shares Surge 13% After Q4 Results Beat Estimates
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Feb 20 2026
0mins
Should l Buy FIVN?
Source: seekingalpha
- Strong Performance: Five9's Q4 2025 revenue increased approximately 8% year-over-year to $300.28 million, with non-GAAP EPS rising 1.3% to $0.80, both exceeding analyst expectations and demonstrating robust market performance.
- Record Annual Revenue: The company achieved a total revenue increase of 10% for the full year 2025, reaching a record $1.149 billion, indicating continued growth and market share expansion in the cloud contact center software sector.
- Positive Outlook: For Q1 2026, Five9 expects revenue between $296.5 million and $302.5 million, with non-GAAP EPS projected between $0.66 and $0.70, aligning with consensus estimates and reflecting confidence in future performance.
- Strategic Transformation: Chairman Mike Burkland highlighted that as AI becomes central to customer experience, Five9 is undergoing a significant transformation in the CX market, which is expected to further drive revenue growth and enhance competitive positioning.
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Analyst Views on FIVN
Wall Street analysts forecast FIVN stock price to rise
20 Analyst Rating
15 Buy
5 Hold
0 Sell
Strong Buy
Current: 17.440
Low
25.00
Averages
35.50
High
59.00
Current: 17.440
Low
25.00
Averages
35.50
High
59.00
About FIVN
Five9, Inc. helps organizations to create hyper-personalized and artificial intelligence (AI)-driven customer experiences. The Company's Intelligent CX Platform, powered by Five9 Genius AI, delivers a suite of applications that enable a range of customer service, sales, and marketing functions. It delivers an end-to-end cloud software solution for contact centers. The Company's solution allows simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media and mobile channels, either directly or through its application programming interfaces. The Company's product categories include Core Cloud, AI & Automation, Employee Engagement and Customer Engagement. Its Core Cloud products include Global Voice, Agent Desktop Plus, Supervisor Plus, CRM Integrations and UC Integrations. Its AI & Automation products include Artificial Intelligence, AI Agents, AI Insights, AI Knowledge, GenAI Studio, Workflow Automation and Reporting & Analytics.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Five9 Securities Fraud Class Action Survives Dismissal Motion
- Lawsuit Survives: The securities fraud class action against Five9 has survived a motion to dismiss in federal court, indicating that plaintiffs allege executives failed to disclose underperformance, potentially leading to financial losses for shareholders.
- Misrepresentation of Performance: Plaintiffs claim that Five9 executives falsely represented the strength of new business bookings during the first half of 2024, forcing the company to cut its annual revenue guidance, which negatively impacts investor confidence.
- Shareholder Actions: Shareholders holding Five9 stock can seek corporate reforms and fund returns, reflecting a strong demand for improved governance and transparency, which may prompt the company to adopt stricter compliance measures.
- Legal Consequences: The progress of this case could negatively affect Five9's stock price, necessitating investor attention on subsequent legal proceedings and their potential impact on the company's operations.
See More
Investigation into Five9 Officers' Fiduciary Duties
- Shareholder Rights Investigation: Halper Sadeh LLC is investigating whether certain officers and directors of Five9, Inc. breached their fiduciary duties, potentially impacting corporate governance and shareholder rights.
- Legal Relief Options: Long-term shareholders of Five9 may seek corporate governance reforms, fund recovery, or court-approved financial awards, aimed at enhancing transparency and accountability within the company.
- Importance of Participation: Shareholder involvement can improve company policies and oversight mechanisms, thereby increasing shareholder value and ensuring more effective management and operations.
- Global Investor Representation: Halper Sadeh LLC represents investors worldwide, focusing on combating securities fraud and corporate misconduct, having successfully implemented corporate reforms and recovered millions for defrauded investors.
See More
Investigation into Five9 Executives for Breach of Fiduciary Duties
- Investigation Launched: Kuehn Law, PLLC is investigating whether Five9, Inc. executives breached their fiduciary duties to shareholders, with allegations that could impact corporate governance and shareholder trust.
- Misrepresentation of Performance: According to a federal securities lawsuit, Five9's new business was not as 'strong' as claimed, being hampered by macroeconomic factors, which undermines shareholder confidence in the company's future.
- Sales Execution Issues: The lawsuit highlights that Five9 faced a challenging bookings quarter due to sales execution and efficiency problems, indicating significant pressure on the company in a competitive market.
- Insufficient Customer Information: Insiders failed to provide adequate information regarding existing customers, leading to a lack of reasonable basis for the company's positive outlook on its dollar-based retention rate, potentially affecting investor decisions.
See More
Five9 Executives Allegedly Breached Fiduciary Duties
- Fiduciary Duty Investigation: Kuehn Law, PLLC is investigating whether Five9, Inc. executives breached their fiduciary duties to shareholders, which could expose the company to legal risks and undermine shareholder confidence.
- Performance Misrepresentation: According to a federal securities lawsuit, Five9 insiders allegedly failed to disclose that the company's new business performance was weak due to macroeconomic factors, negatively impacting shareholder expectations for the company's future.
- Sales Execution Issues: The lawsuit highlights that Five9 faced a challenging bookings quarter, with sales execution and efficiency problems preventing the company from achieving strong bookings momentum, potentially affecting future revenue growth.
- Insufficient Customer Information: Executives are accused of lacking sufficient information regarding existing customers, leading to unfounded positive expectations about the company's dollar-based retention rate, which could influence investor decisions and market trust.
See More
Wall Street Analysts Adjust Ratings
- Analyst Rating Changes: Top Wall Street analysts have adjusted their ratings on several companies, indicating a shift in market sentiment that could influence investor decisions and market trends.
- Upgrades and Downgrades: While specific upgrades and downgrades are not detailed, the overall trend suggests increased confidence from analysts in certain stocks, potentially attracting more investor interest.
- Market Reaction Expectations: Changes in analyst ratings often lead to market volatility, prompting investors to closely monitor these shifts to timely adjust their investment strategies and optimize their portfolios.
- Source of Information: A complete view of all analyst rating changes can be found on Benzinga's analyst ratings page, providing investors with comprehensive market insights and decision-making support.
See More
RingCentral and Five9 Earnings Boost Stock Prices
- Earnings Beat: Both RingCentral and Five9 reported earnings that exceeded Wall Street estimates, with RingCentral's stock surging 34% and Five9's rising 14%, reflecting strong market confidence in their future growth.
- Surge in AI Demand: Both companies indicated that the accelerating adoption of artificial intelligence has boosted demand for customer service solutions, with RingCentral's annual recurring revenue from AI tool users doubling year-over-year to nearly 10%.
- Five9 AI Business Growth: Five9's enterprise AI bookings more than doubled year-over-year, leading to an annual recurring revenue of $100 million, showcasing its strong performance and market demand in the AI sector.
- Market Rebound Signal: Following a significant sell-off in the software sector due to AI threats, the robust performance of these two companies provides a rebound signal for investors, potentially indicating an improvement in market sentiment.
See More
Five9 Securities Fraud Class Action Survives Dismissal Motion
- Lawsuit Survives: The securities fraud class action against Five9 has survived a motion to dismiss in federal court, indicating that plaintiffs allege executives failed to disclose underperformance, potentially leading to financial losses for shareholders.
- Misrepresentation of Performance: Plaintiffs claim that Five9 executives falsely represented the strength of new business bookings during the first half of 2024, forcing the company to cut its annual revenue guidance, which negatively impacts investor confidence.
- Shareholder Actions: Shareholders holding Five9 stock can seek corporate reforms and fund returns, reflecting a strong demand for improved governance and transparency, which may prompt the company to adopt stricter compliance measures.
- Legal Consequences: The progress of this case could negatively affect Five9's stock price, necessitating investor attention on subsequent legal proceedings and their potential impact on the company's operations.
See More
Investigation into Five9 Officers' Fiduciary Duties
- Shareholder Rights Investigation: Halper Sadeh LLC is investigating whether certain officers and directors of Five9, Inc. breached their fiduciary duties, potentially impacting corporate governance and shareholder rights.
- Legal Relief Options: Long-term shareholders of Five9 may seek corporate governance reforms, fund recovery, or court-approved financial awards, aimed at enhancing transparency and accountability within the company.
- Importance of Participation: Shareholder involvement can improve company policies and oversight mechanisms, thereby increasing shareholder value and ensuring more effective management and operations.
- Global Investor Representation: Halper Sadeh LLC represents investors worldwide, focusing on combating securities fraud and corporate misconduct, having successfully implemented corporate reforms and recovered millions for defrauded investors.
See More
Investigation into Five9 Executives for Breach of Fiduciary Duties
- Investigation Launched: Kuehn Law, PLLC is investigating whether Five9, Inc. executives breached their fiduciary duties to shareholders, with allegations that could impact corporate governance and shareholder trust.
- Misrepresentation of Performance: According to a federal securities lawsuit, Five9's new business was not as 'strong' as claimed, being hampered by macroeconomic factors, which undermines shareholder confidence in the company's future.
- Sales Execution Issues: The lawsuit highlights that Five9 faced a challenging bookings quarter due to sales execution and efficiency problems, indicating significant pressure on the company in a competitive market.
- Insufficient Customer Information: Insiders failed to provide adequate information regarding existing customers, leading to a lack of reasonable basis for the company's positive outlook on its dollar-based retention rate, potentially affecting investor decisions.
See More
Five9 Executives Allegedly Breached Fiduciary Duties
- Fiduciary Duty Investigation: Kuehn Law, PLLC is investigating whether Five9, Inc. executives breached their fiduciary duties to shareholders, which could expose the company to legal risks and undermine shareholder confidence.
- Performance Misrepresentation: According to a federal securities lawsuit, Five9 insiders allegedly failed to disclose that the company's new business performance was weak due to macroeconomic factors, negatively impacting shareholder expectations for the company's future.
- Sales Execution Issues: The lawsuit highlights that Five9 faced a challenging bookings quarter, with sales execution and efficiency problems preventing the company from achieving strong bookings momentum, potentially affecting future revenue growth.
- Insufficient Customer Information: Executives are accused of lacking sufficient information regarding existing customers, leading to unfounded positive expectations about the company's dollar-based retention rate, which could influence investor decisions and market trust.
See More
Wall Street Analysts Adjust Ratings
- Analyst Rating Changes: Top Wall Street analysts have adjusted their ratings on several companies, indicating a shift in market sentiment that could influence investor decisions and market trends.
- Upgrades and Downgrades: While specific upgrades and downgrades are not detailed, the overall trend suggests increased confidence from analysts in certain stocks, potentially attracting more investor interest.
- Market Reaction Expectations: Changes in analyst ratings often lead to market volatility, prompting investors to closely monitor these shifts to timely adjust their investment strategies and optimize their portfolios.
- Source of Information: A complete view of all analyst rating changes can be found on Benzinga's analyst ratings page, providing investors with comprehensive market insights and decision-making support.
See More
RingCentral and Five9 Earnings Boost Stock Prices
- Earnings Beat: Both RingCentral and Five9 reported earnings that exceeded Wall Street estimates, with RingCentral's stock surging 34% and Five9's rising 14%, reflecting strong market confidence in their future growth.
- Surge in AI Demand: Both companies indicated that the accelerating adoption of artificial intelligence has boosted demand for customer service solutions, with RingCentral's annual recurring revenue from AI tool users doubling year-over-year to nearly 10%.
- Five9 AI Business Growth: Five9's enterprise AI bookings more than doubled year-over-year, leading to an annual recurring revenue of $100 million, showcasing its strong performance and market demand in the AI sector.
- Market Rebound Signal: Following a significant sell-off in the software sector due to AI threats, the robust performance of these two companies provides a rebound signal for investors, potentially indicating an improvement in market sentiment.
See More
