Five9 Shares Surge 13% After Q4 Results Beat Estimates
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Feb 20 2026
0mins
Should l Buy FIVN?
Source: seekingalpha
- Strong Performance: Five9's Q4 2025 revenue increased approximately 8% year-over-year to $300.28 million, with non-GAAP EPS rising 1.3% to $0.80, both exceeding analyst expectations and demonstrating robust market performance.
- Record Annual Revenue: The company achieved a total revenue increase of 10% for the full year 2025, reaching a record $1.149 billion, indicating continued growth and market share expansion in the cloud contact center software sector.
- Positive Outlook: For Q1 2026, Five9 expects revenue between $296.5 million and $302.5 million, with non-GAAP EPS projected between $0.66 and $0.70, aligning with consensus estimates and reflecting confidence in future performance.
- Strategic Transformation: Chairman Mike Burkland highlighted that as AI becomes central to customer experience, Five9 is undergoing a significant transformation in the CX market, which is expected to further drive revenue growth and enhance competitive positioning.
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Analyst Views on FIVN
Wall Street analysts forecast FIVN stock price to rise
20 Analyst Rating
15 Buy
5 Hold
0 Sell
Strong Buy
Current: 17.660
Low
25.00
Averages
35.50
High
59.00
Current: 17.660
Low
25.00
Averages
35.50
High
59.00
About FIVN
Five9, Inc. helps organizations to create hyper-personalized and artificial intelligence (AI)-driven customer experiences. The Company's Intelligent CX Platform, powered by Five9 Genius AI, delivers a suite of applications that enable a range of customer service, sales, and marketing functions. It delivers an end-to-end cloud software solution for contact centers. The Company's solution allows simultaneous management and optimization of customer interactions across voice, chat, email, Web, social media and mobile channels, either directly or through its application programming interfaces. The Company's product categories include Core Cloud, AI & Automation, Employee Engagement and Customer Engagement. Its Core Cloud products include Global Voice, Agent Desktop Plus, Supervisor Plus, CRM Integrations and UC Integrations. Its AI & Automation products include Artificial Intelligence, AI Agents, AI Insights, AI Knowledge, GenAI Studio, Workflow Automation and Reporting & Analytics.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Five9 Executives Accused of Breaching Fiduciary Duties
- Investigation Launched: Kuehn Law, PLLC is investigating whether executives at Five9, Inc. breached their fiduciary duties to shareholders, with allegations that could impact the company's reputation and shareholder confidence.
- False Performance Claims: According to a federal securities lawsuit, insiders at Five9 are accused of failing to disclose that the company's new business performance was weak, hampered by macroeconomic factors, which undermines shareholder confidence in the company's future.
- Sales Execution Issues: The lawsuit highlights that Five9 faced a challenging bookings quarter due to sales execution and efficiency problems, which could adversely affect future revenue growth and market position.
- Insufficient Customer Information: Insiders lacked adequate information regarding existing customers, leading to unfounded positive expectations about the company's dollar-based retention rate, potentially triggering a crisis of trust among shareholders regarding management's credibility.
See More
Five9 Executives Allegedly Breached Fiduciary Duties to Shareholders
- Investigation Launched: Kuehn Law, PLLC is investigating whether executives at Five9, Inc. breached their fiduciary duties to shareholders, with allegations that could impact the company's reputation and shareholder confidence.
- Misleading Performance Issues: According to a federal securities lawsuit, insiders at Five9 are accused of failing to disclose that the company's new business growth was not strong and was hampered by macroeconomic factors, potentially misleading investors about the company's future prospects.
- Sales Execution Challenges: The lawsuit highlights that Five9 faced a challenging bookings quarter due to sales execution and efficiency issues, which may affect the company's revenue and market performance moving forward.
- Insufficient Customer Information: Insiders lacked sufficient information to support the company's claims of a positive change in customer retention rates, and this baseless statement could lead to a decline in shareholder trust in the management team.
See More
Five9 Securities Fraud Class Action Survives Dismissal Motion
- Lawsuit Survives: The securities fraud class action against Five9 has survived a motion to dismiss in federal court, indicating that plaintiffs allege executives failed to disclose underperformance, potentially leading to financial losses for shareholders.
- Misrepresentation of Performance: Plaintiffs claim that Five9 executives falsely represented the strength of new business bookings during the first half of 2024, forcing the company to cut its annual revenue guidance, which negatively impacts investor confidence.
- Shareholder Actions: Shareholders holding Five9 stock can seek corporate reforms and fund returns, reflecting a strong demand for improved governance and transparency, which may prompt the company to adopt stricter compliance measures.
- Legal Consequences: The progress of this case could negatively affect Five9's stock price, necessitating investor attention on subsequent legal proceedings and their potential impact on the company's operations.
See More
Investigation into Five9 Officers' Fiduciary Duties
- Shareholder Rights Investigation: Halper Sadeh LLC is investigating whether certain officers and directors of Five9, Inc. breached their fiduciary duties, potentially impacting corporate governance and shareholder rights.
- Legal Relief Options: Long-term shareholders of Five9 may seek corporate governance reforms, fund recovery, or court-approved financial awards, aimed at enhancing transparency and accountability within the company.
- Importance of Participation: Shareholder involvement can improve company policies and oversight mechanisms, thereby increasing shareholder value and ensuring more effective management and operations.
- Global Investor Representation: Halper Sadeh LLC represents investors worldwide, focusing on combating securities fraud and corporate misconduct, having successfully implemented corporate reforms and recovered millions for defrauded investors.
See More
Investigation into Five9 Executives for Breach of Fiduciary Duties
- Investigation Launched: Kuehn Law, PLLC is investigating whether Five9, Inc. executives breached their fiduciary duties to shareholders, with allegations that could impact corporate governance and shareholder trust.
- Misrepresentation of Performance: According to a federal securities lawsuit, Five9's new business was not as 'strong' as claimed, being hampered by macroeconomic factors, which undermines shareholder confidence in the company's future.
- Sales Execution Issues: The lawsuit highlights that Five9 faced a challenging bookings quarter due to sales execution and efficiency problems, indicating significant pressure on the company in a competitive market.
- Insufficient Customer Information: Insiders failed to provide adequate information regarding existing customers, leading to a lack of reasonable basis for the company's positive outlook on its dollar-based retention rate, potentially affecting investor decisions.
See More
Five9 Executives Allegedly Breached Fiduciary Duties
- Fiduciary Duty Investigation: Kuehn Law, PLLC is investigating whether Five9, Inc. executives breached their fiduciary duties to shareholders, which could expose the company to legal risks and undermine shareholder confidence.
- Performance Misrepresentation: According to a federal securities lawsuit, Five9 insiders allegedly failed to disclose that the company's new business performance was weak due to macroeconomic factors, negatively impacting shareholder expectations for the company's future.
- Sales Execution Issues: The lawsuit highlights that Five9 faced a challenging bookings quarter, with sales execution and efficiency problems preventing the company from achieving strong bookings momentum, potentially affecting future revenue growth.
- Insufficient Customer Information: Executives are accused of lacking sufficient information regarding existing customers, leading to unfounded positive expectations about the company's dollar-based retention rate, which could influence investor decisions and market trust.
See More
Five9 Executives Accused of Breaching Fiduciary Duties
- Investigation Launched: Kuehn Law, PLLC is investigating whether executives at Five9, Inc. breached their fiduciary duties to shareholders, with allegations that could impact the company's reputation and shareholder confidence.
- False Performance Claims: According to a federal securities lawsuit, insiders at Five9 are accused of failing to disclose that the company's new business performance was weak, hampered by macroeconomic factors, which undermines shareholder confidence in the company's future.
- Sales Execution Issues: The lawsuit highlights that Five9 faced a challenging bookings quarter due to sales execution and efficiency problems, which could adversely affect future revenue growth and market position.
- Insufficient Customer Information: Insiders lacked adequate information regarding existing customers, leading to unfounded positive expectations about the company's dollar-based retention rate, potentially triggering a crisis of trust among shareholders regarding management's credibility.
See More
Five9 Executives Allegedly Breached Fiduciary Duties to Shareholders
- Investigation Launched: Kuehn Law, PLLC is investigating whether executives at Five9, Inc. breached their fiduciary duties to shareholders, with allegations that could impact the company's reputation and shareholder confidence.
- Misleading Performance Issues: According to a federal securities lawsuit, insiders at Five9 are accused of failing to disclose that the company's new business growth was not strong and was hampered by macroeconomic factors, potentially misleading investors about the company's future prospects.
- Sales Execution Challenges: The lawsuit highlights that Five9 faced a challenging bookings quarter due to sales execution and efficiency issues, which may affect the company's revenue and market performance moving forward.
- Insufficient Customer Information: Insiders lacked sufficient information to support the company's claims of a positive change in customer retention rates, and this baseless statement could lead to a decline in shareholder trust in the management team.
See More
Five9 Securities Fraud Class Action Survives Dismissal Motion
- Lawsuit Survives: The securities fraud class action against Five9 has survived a motion to dismiss in federal court, indicating that plaintiffs allege executives failed to disclose underperformance, potentially leading to financial losses for shareholders.
- Misrepresentation of Performance: Plaintiffs claim that Five9 executives falsely represented the strength of new business bookings during the first half of 2024, forcing the company to cut its annual revenue guidance, which negatively impacts investor confidence.
- Shareholder Actions: Shareholders holding Five9 stock can seek corporate reforms and fund returns, reflecting a strong demand for improved governance and transparency, which may prompt the company to adopt stricter compliance measures.
- Legal Consequences: The progress of this case could negatively affect Five9's stock price, necessitating investor attention on subsequent legal proceedings and their potential impact on the company's operations.
See More
Investigation into Five9 Officers' Fiduciary Duties
- Shareholder Rights Investigation: Halper Sadeh LLC is investigating whether certain officers and directors of Five9, Inc. breached their fiduciary duties, potentially impacting corporate governance and shareholder rights.
- Legal Relief Options: Long-term shareholders of Five9 may seek corporate governance reforms, fund recovery, or court-approved financial awards, aimed at enhancing transparency and accountability within the company.
- Importance of Participation: Shareholder involvement can improve company policies and oversight mechanisms, thereby increasing shareholder value and ensuring more effective management and operations.
- Global Investor Representation: Halper Sadeh LLC represents investors worldwide, focusing on combating securities fraud and corporate misconduct, having successfully implemented corporate reforms and recovered millions for defrauded investors.
See More
Investigation into Five9 Executives for Breach of Fiduciary Duties
- Investigation Launched: Kuehn Law, PLLC is investigating whether Five9, Inc. executives breached their fiduciary duties to shareholders, with allegations that could impact corporate governance and shareholder trust.
- Misrepresentation of Performance: According to a federal securities lawsuit, Five9's new business was not as 'strong' as claimed, being hampered by macroeconomic factors, which undermines shareholder confidence in the company's future.
- Sales Execution Issues: The lawsuit highlights that Five9 faced a challenging bookings quarter due to sales execution and efficiency problems, indicating significant pressure on the company in a competitive market.
- Insufficient Customer Information: Insiders failed to provide adequate information regarding existing customers, leading to a lack of reasonable basis for the company's positive outlook on its dollar-based retention rate, potentially affecting investor decisions.
See More
Five9 Executives Allegedly Breached Fiduciary Duties
- Fiduciary Duty Investigation: Kuehn Law, PLLC is investigating whether Five9, Inc. executives breached their fiduciary duties to shareholders, which could expose the company to legal risks and undermine shareholder confidence.
- Performance Misrepresentation: According to a federal securities lawsuit, Five9 insiders allegedly failed to disclose that the company's new business performance was weak due to macroeconomic factors, negatively impacting shareholder expectations for the company's future.
- Sales Execution Issues: The lawsuit highlights that Five9 faced a challenging bookings quarter, with sales execution and efficiency problems preventing the company from achieving strong bookings momentum, potentially affecting future revenue growth.
- Insufficient Customer Information: Executives are accused of lacking sufficient information regarding existing customers, leading to unfounded positive expectations about the company's dollar-based retention rate, which could influence investor decisions and market trust.
See More
